Help, fast and accountable
We operate what we build, so support isn't an afterthought. Response times scale with your plan — and because we run the system, the people helping you are the people who know it.
SLAs that scale with your tier
What you can expect, by plan. Final SLAs are confirmed in your agreement.
| Plan | Channels | Response | Reviews |
|---|---|---|---|
| Launch | Email + client portal | Next business day | Quarterly optimization review |
| Scale | Priority + shared Slack channel | Same business day | Monthly review call |
| Operate | Dedicated team + on-call | 4-hour response, on-call coverage | Quarterly business reviews + live exec dashboard |
How to get help
Client portal
Submit and track tickets, see status, and manage your account in one place.
Knowledge base
How your automations work, what they handle, and how to read your reports.
Status page
Live operational status for the systems running your workflows.
Security & incidents
A dedicated path to report a security concern or an urgent incident.
Already a client and need a hand now? Email hello@conduitpilot.com or use the form on our contact page.
The authenticated client portal (sign-in, ticketing), the live status page, and the searchable knowledge base attach with the portal build. Today, support runs through email and the contact form, with the response times above.